Property & Guest Relations Manager

About Weekend Villa

Weekend Villa – A Mountain Retreat is a private luxury villa destination in Karjat, Maharashtra. We offer a relaxing getaway for families, friends, corporate groups, private celebrations, and weekend travelers. We are looking for a smart, commercially driven, and customer-focused Property & Guest Relations Manager responsible for guest relationships, property operations, business development, and revenue growth. This role will also support management in researching and evaluating real estate investment opportunities, vacation rental properties, and future hospitality expansion strategies.

Key Responsibilities

• Property Management & Operations
• Oversee day-to-day operations of Weekend Villa.
• Coordinate with caretakers, housekeeping, maintenance teams, and vendors.
• Ensure the property is clean, maintained, and guest-ready.
• Monitor property inventory, supplies, utilities, and maintenance requirements.
• Coordinate guest check-ins, check-outs, and property inspections.
• Maintain operational records, expenses, and property-related reports.
• Identify opportunities to improve service quality and reduce operating costs.
• Customer Relationship Management & Guest Experience
• Handle customer inquiries via WhatsApp, telephone, email, and online booking platforms.
• Build strong relationships with guests before, during, and after their stay.
• Respond to booking inquiries, provide quotations, and follow up to convert leads.
• Manage guest feedback, complaints, and service requests professionally.
• Encourage repeat bookings, referrals, and positive online reviews.
• Maintain a customer database and CRM for future marketing and promotions.
• Develop relationships with corporate customers, travel planners, and event organizers.
• Sales, Marketing & Revenue Growth
• Develop strategies to increase villa bookings, occupancy, and monthly revenue.
• Manage listings and booking inquiries across Airbnb, Booking.com, and other online travel platforms.
• Optimize pricing for weekends, weekdays, holidays, and peak seasons.
• Promote villa packages for family vacations, corporate outings, birthdays, private events, and celebrations.
• Identify opportunities for direct bookings to improve profitability.
• Coordinate digital marketing, social media campaigns, and promotional offers.
• Build partnerships with travel agents, corporate organizations, and event planners.
• Track inquiries, booking conversions, occupancy, revenue, and customer acquisition.
• Prepare monthly revenue reports and recommend improvements.
• Business Development & Strategic Partnerships
• Identify new customer segments and opportunities to expand the villa business.
• Develop corporate booking packages and long-term business relationships.
• Explore partnerships with event management companies, travel agencies, and hospitality platforms.
• Research competitors, market demand, customer preferences, and pricing.
• Recommend new services, experiences, and packages to increase revenue per booking.
• Support management in planning future business expansion.
• Real Estate Investment Research & Strategy
• Research potential real estate investment opportunities in Karjat, Mumbai, Pune, and other emerging destinations.
• Identify villas, holiday homes, land parcels, and hospitality properties with investment potential.
• Analyze property prices, rental income potential, occupancy, and expected returns.
• Prepare comparative market analyses and preliminary investment feasibility reports.
• Evaluate opportunities for acquiring, leasing, or managing additional vacation rental properties.
• Coordinate with property owners, brokers, developers, and real estate consultants.
• Research property appreciation potential, infrastructure development, and tourism growth.
• Present investment recommendations and expansion opportunities to management.
• Reporting, Analytics & Management Coordination
• Maintain booking trackers, guest databases, revenue reports, and operational records.
• Prepare weekly and monthly business performance updates.
• Monitor key performance indicators such as occupancy, booking conversion, average booking value, and guest satisfaction.
• Track operating expenses and property profitability.
• Use Excel, Google Sheets, and other tools to analyze performance.
• Coordinate directly with management on operational improvements, investment research, and revenue targets.

Qualifications

• Candidates from hospitality, property management, real estate, customer relationship management, sales, marketing, and business development backgrounds are welcome.

• Graduates or undergraduates from B.Com, BBA, BMS, BA, B.Sc, Hospitality, Hotel Management, Real Estate, or related fields.

• Strong spoken and written English communication skills.

• Confident in handling customers, negotiations, and booking inquiries.

• Good knowledge of Microsoft Excel, Google Sheets, WhatsApp Business, and online platforms.

• Interest in real estate investments, property valuation, and business growth.

• Strong analytical, organizational, and problem-solving abilities.

• Self-motivated individuals comfortable taking ownership of responsibilities.

• Willingness to travel between Mumbai and Karjat when required.

• Candidates with experience in Airbnb, Booking.com, vacation rentals, resorts, hotels, real estate sales, or property management will have an advantage.

Work Location

• Primary Office: Global Consulting (GC), Mumbai (Andheri East).
• Property Location: Weekend Villa – A Mountain Retreat, Karjat, Maharashtra.
• Travel to the villa and other property locations may be required.