Telecaller Internship

DhanLift Financial Services Private Limited

Key Responsibilities

• Make outbound calls to prospective customers from assigned leads.
• Understand customer requirements and recommend suitable products or services.
• Qualify leads based on predefined eligibility criteria.
• Explain product features, benefits, pricing, and processes clearly.
• Follow up with interested customers and maintain regular communication.
• Schedule callbacks and coordinate with the sales or operations team when required.
• Accurately update customer interactions and lead status in the CRM.
• Meet daily call targets, lead conversion targets, and productivity KPIs.
• Handle customer objections professionally and resolve basic queries.
• Ensure compliance with company policies and regulatory guidelines during customer interactions.

Requirements & Tech Stack

• Strong verbal communication skills in English and Hindi. Regional language proficiency is an added advantage.
• Good listening, negotiation, and persuasion skills.
• Basic computer knowledge and familiarity with CRM systems is preferred.
• Ability to work in a target-driven environment.
• Positive attitude, patience, and customer-first approach.
• Experience in BFSI, fintech, banking, insurance, or loan sales will be preferred.
• Experience handling inbound and outbound customer calls.
• Familiarity with lead management and follow-up processes.