CREW DISPATCHER TRAINEE

About the Role

This is a trainee position for a CREW DISPATCHER at Norfolk Southern, based in Atlanta, GA.

Key Responsibilities

• Execute the on-time dispatching of railroad personnel, railroad transportation, and other requests of the Network Operations Center.
• Create a positive and inclusive environment while professionally handling inquiries or problems generated through phone, e-mail, verbal communication, or chat.
• Work in a professional environment and handle multiple challenging internal customer interactions via phone, email, and internal instant messaging.
• Coordinate work with other railroad personnel.
• Generate reports and maintain records and files as necessary.
• Handle requests for information from other departments on crew management services related questions.
• Manage multiple priorities for railroad personnel and look for solutions to daily issues and to work as a member of a team.
• Manage personnel vacant jobs, and handle the job advertisement process.
• Adhere to labor agreement and computer assisted calling procedures.
• Ensure compliance with all railroad rules and regulations for safety, operations, and Federal Railroad Administration (FRA).

Requirements & Tech Stack

• Must be able to understand and convey oral information either in person or by telephone, and to phrase questions in a manner that leads to appropriate responses.
• Strong multi-tasking skills.
• Strong computer skills.
• Familiar with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Ability to type at 35 words per minute at 85% accuracy.
• Develop and maintain positive working relationships with coworkers, supervisors, contractors, and/or customers and effectively handle conflict situations.
• Problem Solving Skills.
• Ability to accurately record information on forms without clerical errors and prepare short concise documents.
• Must be able to pass job training.
• Employees wear headsets when calling and answering phone calls.

Work Conditions

• Work is performed in an office environment. Work station is located in Atlanta, GA. (This is not a remote assignment).
• Willingness to work non-standard hours, including overtime, on-call hours, variable shifts, weekends, and/or holidays. This is a 24 hour/day, 7 day/week, and 365 day/year department.
• Membership to the respective labor union is required to the extent required by federal law and/or collective bargaining agreement. Monthly dues are the responsibility of the employee.
• The pay rate, benefits, and paid-time-off for this position are set by the union agreement and cannot be individually negotiated.

Pay Rate

A full-earning crew dispatcher can expect to earn approximately $99,764/yr. New crew dispatchers will take 4 years of employment to become a full earning crew dispatcher.