Customer Service Specialist
Firstsource
Bangalore Urban, Karnataka, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · B.Tech / B.E. or B.Sc
- Must know
- CRM
- Nice to have
- Customer service
- Work
- On-site in Bangalore Urban
- Pay
- Not stated by the employer.
- Skill demand
- Customer service87%CRM23%of 150 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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Key Responsibilities
- Handle customer calls professionally and efficiently
- Resolve customer queries, complaints, and requests
- Provide accurate information about products/services
- Maintain quality standards and call KPIs
- Update customer records in CRM systems
- Escalate unresolved issues to relevant teams
- Follow communication scripts and process guidelines
- Ensure customer satisfaction and positive experience
Requirements & Tech Stack
- Excellent verbal communication in English
- Good listening and interpersonal skills
- Ability to handle international customers politely
- Basic computer knowledge
- Typing and multitasking skills
- Willingness to work in rotational/night shifts
- UK Rotational shifts
- Work from Office
- Rotational Week Offs
Qualifications
- BE/BTECH/BSC/POSTGRADUATES
- Freshers are not eligible
- Prior BPO/Customer Support experience is an advantage
- Experience in voice support/customer service
- Familiarity with CRM tools
- Strong problem-solving ability
Salary: Based on experience and company standards
Attractive incentives based on performance