Bilingual Spanish Personal Banker

Company: Wells Fargo

About This Role

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch Network. This frontline role focuses on building customer relationships by supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. You will learn about customer goals and connect them with appropriate banking products, services, and digital tools to help them manage their finances. You will also support account openings, service requests, and credit applications, collaborating with branch teammates to ensure a high-quality customer experience. Success is driven by strong relationship building, sound judgment, and balancing service with growth. This role provides a foundation for long-term career growth and mobility, supported by Wells Fargo’s training and coaching.

Key Responsibilities

• Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement.
• Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions.
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals.
• Support everyday banking needs, including new account openings, service requests, and credit applications.
• Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards.
• Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs.
• Deliver accurate, compliant service while exercising sound judgment within defined risk controls.
• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists.

Requirements & Tech Stack

• 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Bilingual speaking and listening proficiency in Spanish/English.
• Ability to work a schedule that includes Saturdays.
• Must take and pass required language assessment.
• SAFE registration is required at the time of employment. Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies.
• This position is not eligible for Visa sponsorship.

Qualifications (Desired)

• Prior experience in financial services or a highly regulated, customer-facing role.
• Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
• Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities.
• Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and guide customers.
• Ability to identify customer needs and connect them to appropriate solutions, including referrals.
• Proven ability to collaborate with teammates and partners.
• Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns.

Job Expectations

• Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support.
• A credit report may be reviewed (credit score not included) and additional ongoing screening may apply.

Pay & Benefits

• Pay Range: $23.00 - $31.00 per hour
• Benefits: Health benefits, 401(k) Plan, Paid time off, Disability benefits, Life insurance, critical illness insurance, accident insurance, Parental leave, Critical caregiving leave, Discounts and savings, Commuter benefits, Tuition reimbursement, Scholarships for dependent children, Adoption reimbursement.