Support Specialist
Extensive Education Enlist (E³- Jobs)
India0–2 yrs15m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- CRMCustomer serviceExcelHelp desk
- Work
- Remote
- Pay
- Not stated by the employer.
- Skill demand
- Customer service36%Help desk16%Excel13%CRM9%of 99 similar fresher jobs posted in India this week
- Listed
- 9 Nov 2026 · still open
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About the Role
This role at GENTO - Gencue is for a Support Specialist who acts as a customer champion, solving problems for US customers with empathy and precision. The position offers a stable, global Work From Home career.
Key Responsibilities
- Deliver excellence and complete daily support tasks with precision and quality.
- Handle US customer inquiries via Phone, Email, and Chat professionally.
- Provide accurate resolutions following company policies.
- Manage complaints, tackle escalations, and ensure complete customer satisfaction.
- Maintain CRM / support logs and coordinate with internal teams.
- Be flexible to support outside regular hours when the customer needs you.
Requirements & Tech Stack
- Customer Support / Voice / US Process experience: 1-2 Years (Freshers with excellent English are also considered).
- Exceptional Communicator: Speak, write, and listen clearly.
- Customer Champion: Solve problems rather than transferring them.
- Problem-Solving Pro: Detail-oriented, calm under pressure, strong conflict resolution skills.
- Process Guru: Familiarity with SOPs, organization, and hitting targets.
- Tech Enthusiast: Fast learner of back-office tools, ticketing systems, and MS Excel.
- WFH Ready: Reliable laptop, high-speed internet, and a quiet workspace.
Qualifications
- Bachelor's degree is a plus, but skills are prioritized over degrees.
Work Environment
- Location: Remote / Permanent Work From Home.
- Shift: US Night Shift (US PST Hours).