Sales Support Executive

About the Role

The Sales Support Executive is a full-time, on-site role based in Mumbai. This position supports the sales team by preparing quotations, processing orders, and maintaining accurate customer records in the company’s systems.

Key Responsibilities

• Respond to customer inquiries.
• Coordinate with internal departments for stock availability and delivery status.
• Follow up on pending orders and payments.
• Generate basic sales reports.
• Assist with tender documentation.
• Ensure timely communication with clients and channel partners.
• Contribute to a positive customer experience by providing clear information.
• Troubleshoot routine issues.
• Support the sales process from pre-sales to post-sales activities.

Requirements & Tech Stack

• MS Office (Excel, Word, PowerPoint)
• CRM or ERP systems

Qualifications

• Strong customer service and relationship management skills.
• Ability to handle inquiries and follow-ups professionally.
• Sales operations and support skills, including order processing, quotation preparation, and coordination with logistics and finance teams.
• Proficiency with MS Office and CRM or ERP systems for data entry, documentation, and reporting.
• Effective communication skills in English and local languages, with clear written and verbal abilities.
• Attention to detail.
• Strong organizational skills.
• Ability to manage multiple tasks and deadlines.
• Basic understanding of scientific or technical instruments is an advantage but not mandatory.
• Prior experience in sales support, customer service, or inside sales in B2B or technical products is preferred.
• Graduate degree in any discipline.
• A background in business, commerce, science, or engineering is beneficial.
• Freshers can also apply.