Operations Analyst

About the Role

Bring precision and partnership to daily trading operations that help investors stay on track. In this role, you will be part of a team that supports accurate trade processing, timely issue resolution, and disciplined reconciliation. You will collaborate across stakeholders to investigate breaks, reduce errors, and improve controls. If you enjoy detail-oriented work, structured problem solving, and fast-paced operations, this role offers a strong foundation and meaningful impact.

Key Responsibilities

• Process mutual fund orders, including current-day and as-of-date transactions
• Execute same-day trade cancellations for subscriptions and redemptions, when applicable
• Calculate and process manual corrections for identified trading errors, following established procedures
• Partner with investors and internal stakeholders to resolve daily trading issues and inquiries
• Investigate discrepancies in trade processing and settlement records, documenting findings and outcomes
• Perform cash and position reconciliations for current and prior-day settlements
• Verify that trades and settlements are accurately reflected across records and systems
• Manage daily and monthly dividend settlement processing for mutual funds
• Reconcile dividend settlement differences and drive timely resolution of breaks
• Follow defined controls and escalation steps to support consistent, accurate processing

Requirements & Tech Stack

• Microsoft Excel
• Microsoft Word

Qualifications

• Experience processing or supporting mutual fund subscriptions and redemptions
• Ability to perform cash and position reconciliations and investigate breaks to root cause
• Ability to calculate and process manual corrections for operational errors using defined procedures
• Ability to communicate clearly in writing and verbally with internal stakeholders
• Ability to manage multiple tasks, prioritize work, and meet time-sensitive deadlines in a fast-paced environment
• Understanding of end-to-end process flows and basic technology concepts that support operations workflows
• Demonstrated attention to detail and a control-oriented approach to operational risk management
• Ability to work effectively as part of a team to deliver daily processing outcomes

Preferred Qualifications

• Experience supporting dividend settlement processing for mutual funds
• Experience resolving trade processing exceptions through investigation, documentation, and follow-up
• Familiarity with operational controls, checklists, and reconciliation governance practices
• Experience partnering with multiple stakeholder groups to resolve time-sensitive issues
• Experience identifying process gaps and contributing to workflow improvements