Outreach Specialist, PENN

About the Role

The Outreach Specialist role focuses on Transit Homeless Outreach within a 24/7 Program. The objective is to engage with individuals experiencing chronic homelessness in transit locations, build trust, and help them transition into housing and stability. This role is suited for early-career professionals in social work, public health, or human services.

Key Responsibilities

• Conduct compassionate, street-based outreach in transit locations.
• Connect clients to housing, medical, mental health, and substance use services.
• Complete brief assessments, provide escorts, and make referrals.
• Document outreach activity and client interactions.
• Work primarily at high-need areas, including end-of-line stations.
• Collaborate with partner agencies and outreach teams.

What You’ll Gain

• Hands-on experience in outreach, assessment, and housing navigation within NYC’s homeless services system.
• Training in harm reduction, trauma-informed care, and Housing First.
• Supervision, mentorship, and clear internal growth pathways.
• Tuition assistance and professional development support.
• CPR/First Aid certification provided.

Requirements & Tech Stack

• Bachelor’s degree or equivalent experience.
• Strong communication, documentation, and interpersonal skills.
• Ability to build trust and work effectively in the field.
• Valid driver’s license and willingness to travel across boroughs.
• Basic computer skills.

Qualifications

• Preferred: Experience in outreach, social services, or behavioral health.
• Preferred: Interest in working with individuals experiencing homelessness, mental illness, or substance use.
• Preferred: Bilingual (Spanish, Polish, Russian, Chinese, or Korean).
• Internal candidates with at least 6 months of experience are encouraged to apply.

Working Environment

• Highly active, field-based role.
• Comfortable working in transit stations, public spaces, and outdoor environments in all weather.
• Comfortable engaging individuals in crisis or with complex behavioral health needs.
• Comfortable working closely with individuals who may have limited access to hygiene and personal care and may present with unmet self-care needs.
• Ability to stand, walk, and travel for extended periods.

Schedule

• Full-time, 37.5 hours/week.
• Day, evening, and overnight shifts available.
• Specific shift: Thursday-Monday, 7 am-3:30 pm.

What We Offer

• Medical benefits and paid sick time starting Day One.
• 3+ weeks vacation, 12 holidays, plus personal time.
• 403(b) with employer match.
• Tuition assistance and career advancement opportunities.
• A mission-driven team committed to staff wellbeing.