Client Relationship Associate

About the Role

We are looking for a Client Relationship Associate – US Process to support our US-based clients through effective communication, coordination, follow-ups, and day-to-day operational assistance. The ideal candidate should possess excellent English communication skills, a professional approach, strong attention to detail, and the ability to manage multiple tasks efficiently. This role involves regular interaction with clients and internal teams, maintaining accurate records, and ensuring the timely completion of assigned tasks.

Key Responsibilities

• Client Communication & Relationship Management
• Communicate with US-based clients through email, phone, and chat.
• Maintain clear, professional, and timely communication with clients.
• Understand client requirements and coordinate with relevant internal teams.
• Follow up with clients regarding pending information, tasks, documents, and updates.
• Build and maintain positive professional relationships with clients.
• Ensure client queries and requests are addressed within expected timelines.
• Client & Administrative Support
• Provide day-to-day operational and administrative support to US-based clients.
• Manage emails, calendars, schedules, and routine client-related tasks.
• Assist with data entry, documentation, and information management.
• Organize and maintain client records, files, spreadsheets, and other documents.
• Ensure all assigned tasks are completed accurately and within deadlines.
• Coordination & Follow-ups
• Coordinate with internal teams to ensure the smooth execution of client requirements.
• Track pending tasks, deliverables, and deadlines.
• Conduct regular follow-ups with clients and concerned team members.
• Escalate issues or delays to the appropriate team members when required.
• Maintain regular updates on task progress and client status.
• Documentation & Data Management
• Prepare, update, and maintain documents, spreadsheets, reports, and presentations.
• Maintain accurate and up-to-date client information and records.
• Update CRM and other internal systems as required.
• Ensure data accuracy and confidentiality while handling client information.
• Research & Reporting
• Conduct basic online research for client-related tasks.
• Collect and organize relevant information from reliable sources.
• Prepare basic reports and summaries for clients and internal teams.
• Track relevant project metrics, deadlines, and task progress.
• Quality & Process Adherence
• Follow company processes, client-specific instructions, and established workflows.
• Maintain a high level of accuracy and attention to detail.
• Ensure timely completion of assigned tasks.
• Identify and communicate potential issues before they affect client deliverables.
• Maintain professionalism while representing the company in all client interactions.

Requirements

• Experience: 0–1 year of experience in client servicing, customer support, virtual assistance, administration, BPO, international processes, or a similar role.
• Communication Skills: Excellent verbal and written English communication skills.
• Client Handling: Ability to communicate professionally and confidently with US-based clients.
• Computer Skills: Familiarity with Google Workspace, Microsoft Office, Zoom, CRM systems, and other digital tools.
• Organizational Skills: Ability to manage multiple tasks, priorities, and deadlines effectively.
• Attention to Detail: Ability to maintain accuracy while handling client information and documentation.
• Problem-Solving: Ability to understand issues, identify solutions, and escalate concerns appropriately.
• Time Management: Ability to work efficiently in a US-process/night-shift environment.
• Professionalism: Strong interpersonal skills and a client-focused approach.
• Adaptability: Willingness to learn new tools, processes, and client requirements.

What We Are Looking For

• Strong English communication and interpersonal skills.
• Comfortable working in a night-shift / US-process environment.
• Professional and confident approach while interacting with clients.
• Proactive attitude towards task management and follow-ups.
• Ability to work independently as well as collaboratively within a team.
• Willingness to learn and take ownership of responsibilities.
• Strong attention to detail and organizational skills.