Technology Engineer

Technology Engineer - Associate

About the Role

The 1041 Technology Engineer Associate is the entry level in the Engineer series, assisting in analyzing, planning, implementing, maintaining, troubleshooting, and enhancing technology. This role serves as an assistant technical contributor for systems or platforms. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher-level positions. As experience accrues, the incumbent performs with increasing independence. Work requires incumbents to exercise some judgment in selecting appropriate established guidelines to follow. Significant deviations require prior approval. Interpretation of general administrative or operational policies is sometimes necessary.

The Technology Engineer series is distinguished from the Technology Analyst/Designer series as Technology Engineers build, implement, and maintain core technology infrastructure, whereas Technology Analyst/Designers analyze business needs, design systems and services, and oversee implementation and ongoing improvement.

Supervision Exercised: None

Key Responsibilities

• Assists in providing day-to-day operational support for software systems, services, and supporting infrastructure, including cloud-based and on-premises environments.
• Builds, patches, tests (checks for compatibility issues, conducts QA) and deploys systems and platforms across cloud-based, on-premises, and hybrid environments meeting clients' needs and specifications.
• Implements changes to software systems, services, and supporting infrastructure with the goal of enhancing performance, using established deployment and change management processes.
• Assists with backup, data migration, and disaster recovery operations.
• Assists with software and operating system upgrades and tracks system licensing.
• Assists with configuring security settings or access permissions for groups and individuals.
• Provides technical support (help desk) to users by troubleshooting problems related to software platform and application performance.
• Documents procedures and troubleshooting procedures related to software systems, platforms, and services.
• Maintains software.

This position may include additional duties as assigned.

Qualifications

• Education: An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units (at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field).
• Substitution: One year of experience in analyzing, installing, configuring, enhancing and/or maintaining the components of a system or platform may be substituted for the required degree.
• Substitution: Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.