Management Trainee

About the Role

The Management Trainee role is designed to provide customer support for a portfolio of accounts with varying degrees of complexity. The objective is to maintain and improve Program Management processes and drive the organization to meet required KPIs.

Key Responsibilities

• Provide support to the Program Management team.
• Utilize advanced computer skills to extract, analyze, compile, and distribute data.
• Use positive human relations skills to successfully deal directly with internal and external customers.
• Research information to help Program Managers answer product concerns.
• Assist Program Managers in handling complaints, suggestions, and problems concerning the company's products, determining required actions, and coordinating activities to solve problems.
• Communicate with customers by composing accurate, prompt, and effective replies to routine letters, email, and phone calls.
• Handle difficult or sensitive issues.
• Explain technical information in an easy-to-understand manner.
• Perform data input with high accuracy and timeliness according to information parameters.
• Actively participate in EHS related activities, including identification of aspects and impacts, HIRA, emergency preparedness, and continuous improvements.
• Enable reporting of hazardous situations to respective supervisors/department managers as required.

Requirements & Tech Stack

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

Qualifications

• Fresh B.E. / MBA graduates or individuals with 1 - 3 years of experience or equivalent.
• Certified Project Management Professional will be an added advantage.
• Oral and written communication skills.
• Routine communication with customers and internal personnel.
• Customer-first attitude.
• Ability to research problems and coordinate corrective action.
• Ability to take quick decisions while handling sensitive issues, to be discussed with the Program Manager for implementation.