Customer Service Representative
WNS
Pune District, Maharashtra, India0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Customer service
- Work
- On-site in Pune District
- Pay
- Not stated by the employer.
- Skill demand
- Customer service59%of 74 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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Job Title: Associate – International Customer Support (Chat)
Company: WNS, Part of Capgemini
Location: Magarpatta, Pune District, Maharashtra, India (On-site)
About the Role
- We are looking for a Customer Support Associate to join our International Chat Support team.
Key Responsibilities
- Respond to customer queries through chat in a timely, professional, and empathetic manner.
- Resolve customer concerns by providing accurate information and appropriate solutions.
- Deliver a high-quality customer experience while meeting defined service standards.
- Accurately document customer interactions and follow established processes.
- Achieve productivity, quality, and customer satisfaction targets.
- Collaborate with internal teams to ensure prompt issue resolution.
Requirements & Tech Stack
- Process: International Customer Support – Chat & Voice
- Rotational Shifts
- 2 Rotational Weekly Offs
Qualifications
- Undergraduate or Graduate (both can apply)
- Minimum 6 months to 2 years of experience in an International customer interactions via chat.
- Excellent written English communication skills.
- Strong typing speed and attention to detail.
- Good analytical and problem-solving abilities.
- Customer-focused with the ability to handle multiple chats efficiently.
- Willingness to work in rotational shifts and rotational weekly offs.