Computer Operations Analyst 2 19133, Roy Utah

About the Role

Northrop Grumman is seeking a Computer Operations Analyst for its Roy, Utah location. This role is performed on-site, full-time, and does not allow for telecommuting.

Key Responsibilities

• Perform as a Computer Systems Analyst in support of classified government contracts.
• Exhibit good communication skills, an energetic approach, and patience with customers.
• Establish and maintain customer satisfaction according to defined objectives while adhering to established policies.
• Report task statuses in written and oral format for all recurring and non-recurring efforts.
• Support working across disciplines to isolate issues between software, firmware, and hardware, software and operating systems, networks and applications, and between one-time events and recurrent systematic problems.
• Awareness of operations surrounding multi-user computer systems, including collaboration with network, software, and system engineers, and PC desktop technicians.
• Support multiple networks under limited direction, ensuring necessary administration tasks are completed following all security policies and procedures.
• Assist with installing, upgrading/patching, and troubleshooting systems in support of configuration management.
• Provide assistance in maintaining backup and recovery services, managing Windows file systems and disk space, and managing virus protection on a routine basis.
• Assist with the creation of Windows user and computer accounts, file permissions, and security access lists.
• Assist with testing new product releases to ensure compatibility and minimize user impact.
• Follow documented technical processes and procedures as assigned.
• Assist with troubleshooting issues with vendors, and evaluate vendor products, services, and suggestions.
• Adhere to strict Information Systems security guidelines in all cases.
• Assist in maintaining security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM).
• Prepare documentation for input to Cybersecurity.
• Support environments by means of ticketing requirement systems (ServiceNow, JIRA, etc.).
• Raise issues that require senior level attention or involvement.
• Lift and move equipment up to 50 pounds.
• Work after hours and weekends, as needed.

Requirements & Tech Stack

• Knowledge of Windows Server Operating Systems and workstation support.
• Candidates must meet the U.S. Government 8140 requirements for a Systems Operation Analyst.
• CompTia Security+, ISC CISSP, or equivalent is necessary.
• Ability to obtain and maintain access to Special Access Programs as a condition of continued employment.

Qualifications

• Master's Degree with 0 years of experience; OR
• Bachelor's Degree with 2 years of experience; OR
• Associate's Degree with 4 years of experience; OR
• High School Diploma (or equivalent) with 6 years of experience.
• Candidates must have an active U.S. Government Secret level clearance or be eligible to obtain one to remain eligible for the position.

Preferred Qualifications

• Windows Server Administration experience to include Active Directory, and Group Policy.
• Knowledge of NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.
• Understanding of basic networking.
• Creation and deployment of system images in a LAN up to an enterprise environment.
• Awareness of virtualization technologies.
• Knowledge of environmental monitoring tools (HBSS / Solar Winds / Splunk).
• Limited experience in scripting.
• Operating System Cross-platform awareness (i.e., two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience with Assessment & Authorization processes.