Process Documentation Intern (IT)

About the Role

AFL is seeking a Process Documentation Intern to investigate automated processes, translate them into clear written documentation and visual process flows. This role involves collaboration with technical teams, asking questions, identifying gaps, and creating an accurate picture of current systems and workflows.

Key Responsibilities

• Document automated processes in clear, structured written formats.
• Create visual process flows showing system steps, decision points, handoffs, dependencies, and exceptions.
• Interview developers, programmers, administrators, and long-tenured team members to gather process knowledge and historical context.
• Ask follow-up questions to clarify incomplete, inconsistent, or undocumented process details.
• Validate documentation with process owners and subject-matter experts to improve accuracy and completeness.
• Identify and report documentation gaps, process risks, unresolved questions, and obstacles encountered.
• Provide regular updates on progress, findings, and challenges.
• Create documentation understandable by both technical and non-technical audiences.

Qualifications

• Must be a current student at an accredited four-year college or university.
• Minimum 2.75 GPA.
• Ability to create clear written documentation and visual process flows.
• Strong attention to detail and a methodical approach to gathering, organizing, and validating information.
• Strong written and verbal communication skills, with the ability to explain findings to technical and non-technical audiences.
• Ability to engage professionally with developers, programmers, administrators, and long-tenured employees.
• Tact and good judgment when discussing older solutions, undocumented decisions, or sensitive process issues.
• Persistent and goal-oriented, with confidence to ask probing questions, work through resistance, and pursue necessary information.
• Comfort reporting current findings, unresolved questions, and problems without waiting for every detail to be complete.

Requirements & Tech Stack

• Familiarity with Microsoft 365 administration and ServiceNow is beneficial.

What You Will Gain

This internship offers hands-on experience in process analysis, technical documentation, workflow mapping, stakeholder interviews, and IT operations. The intern will contribute to work that improves knowledge retention, process visibility, and the long-term supportability of AFL systems and services.