Associate Analyst, Analytics & Metrics

Overview

The Global Statistics / Quarterly Mastercard Reporting (“QMR”) group is responsible for the collection, analysis, and reporting of Mastercard’s operational performance. This includes providing thought leadership to continuously evolve Mastercard’s internal and external reporting of key metrics. The QMR group is responsible for collecting and validating data accurately and timely, adhering to tight timelines, performing procedural controls, and maintaining high standards for data integrity.

Role

• Support collection, validation, and reporting of quarterly operational reported data.
• Leverage analytics to analyze customer-reported data to ensure no revenue leakage.
• Provide analytical research across QMR and switched activity for management discussions.
• Deliver advanced, detailed, persuasive customer performance data analytics.
• Support projects related to all operational metrics/drivers and associated revenue.
• Effectively communicate inquiries with customers to quickly resolve open issues.
• Provide customer support and training related to QMR topics to both internal and external customers.
• Maintain clear and concise documentation within internal systems for tracking inquiries.
• Support quarterly QMR business updates to regional finance teams.
• Contribute to developing and testing system enhancements/process improvements.

All About You

• Self-starter and fast learner who thrives under tight timelines.
• Excellent customer service and communication skills, both written and oral.
• Intellectually curious and driven to find the root cause of issues.
• Ability to organize and prioritize workload while handling multiple business tasks.
• Strong analytical skills and attention to detail, with the ability to create and present persuasive analysis.
• FP&A experience is preferred.
• Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.
• Strong organizational and problem-solving skills with great attention to detail.
• Excellent PC skills including Excel, Microsoft Word, and Outlook, as well as the ability to quickly learn internal applications.