International Pharmacy Intern

CVS Health

About the Role

This role offers challenging opportunities for foreign pharmacy graduates to learn and grow professionally within a culture of continuous improvement, aiming to improve healthcare. As a Non-US Accredited Foreign Graduate, you will be at the forefront of delivering CVS Health's purpose and values, providing authentic care to patients.

Job Purpose and Summary

• As a Non-US Accredited Foreign Graduate, you will complete required US Internship hours building upon your Pharmacist education.
• You will work under the direct supervision of a Licensed Pharmacist, playing a critical role in ensuring a safe and effective retail pharmacy work environment.
• The goal is to develop your knowledge, skills, and abilities, preparing you to complete and pass all required Pharmacist licensure exams and processes.
• Successfully completing the internship within 18 months is required.

Key Responsibilities

• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance
• Customer Service
• Inventory Management
• Workflow Management (excluding final prescription verification)
• Adoption and management of patient care programs to keep customers and patients healthy.
• Leading with empathy and compassion for patients, customers, caregivers, and colleagues.
• Supporting the Pharmacy manager in motivating, inspiring, and developing Pharmacy Support Staff.
• Identifying critical business opportunities and solutions to drive growth and improve performance.
• Adapting to change and adjusting plans to thrive in a dynamic community healthcare setting.
• Seeking new ways to grow, collaborate, and deliver better outcomes.
• Aligning others around the purpose to bring heart to every moment of health.
• Facilitating a team culture that promotes caring, energy, enthusiasm, and pride.
• Applying acquired knowledge to help drive healthy outcomes.

Primary Job Duties & Responsibilities

• Customer Service:
• Greet each customer courteously and professionally.
• Assist pharmacy and front store customers with questions and concerns.
• Answer telephone with a warm and friendly greeting.
• Request additional help and work with others to find solutions.
• Remove obstacles to improve customer experiences.
• Perform approved register transactions.
• Engage with customers to create personalized moments.
• Regulatory:
• Maintain customer/patient confidentiality according to HIPAA and company standards.
• Comply with all federal and state laws, rules, and regulations.
• Comply with all CVS policy and standard operations procedures (SOPs).
• Meet requirements for state and federal licensure.
• Pharmacy Operations:
• Adhere to CVS workflow and maintain standards.
• Process prescriptions, including SIG codes, product selection, counting, measuring, capping, and labeling.
• Resolve third-party rejections and complete manual claim forms.
• Perform all prescription pick-up procedures.
• Access, input, and retrieve information from the workstation.
• Maintain in-stock levels by following inventory management policies.
• Assist with putting away drug orders (except Clls) as permitted by law.
• Deliver additional health care services as allowable by state regulation and directed by pharmacy leadership, including point-of-care testing and immunization preparation/delivery.
• Support the supervising pharmacist in dispensing drugs, reviewing prescriptions, and monitoring compliance.
• Counseling (Under The Direct Supervision Of a Licensed Pharmacist):
• Offer to counsel and direct customers to the pharmacist if necessary.
• Field medical questions when appropriate.
• Communicate and interact with healthcare professionals.
• Solicit medical history to give appropriate medical advice.
• Practice and develop duties performed by pharmacists according to law.
• Leadership:
• Communicate with Field Management and Corporate as needed.
• Participate in all required store operational meetings.
• Support maintaining a clean, organized, and professional pharmacy department.
• Support scheduling activities according to business needs.
• Coordinate/implement the training and development of Pharmacy Support Staff.
• Recognize others and celebrate success.
• Complete all required training programs.

Education

• Required:
• High School Diploma or General Equivalent Development (GED)
• Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
• Active Pharmacy Intern license in the state where the district is located
• Preferred:
• Eligibility to immunize

Prior Relevant Work Experience

• Required: 0 to 3 years
• Preferred: 3 To 5 Years

Essential Qualifications, Functions & Skills

• Foreign Graduate from a Non-US Accredited college or school of pharmacy.
• Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.
• Strong communication and presentation skills.
• Skill In:
• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy
• Ability To:
• Have regular and predictable attendance, including weekends.
• Complete additional tasks as directed.
• Complete all required training and obtain required licensure within guidelines.
• Lift and exert up to 20 lbs. of force occasionally.

Preferred Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
• Once state regulations are met, Non-US Accredited Foreign Graduates are expected to immunize.

Pay Range

• $30.00 - $42.00

Benefits

• This full-time position is eligible for a comprehensive benefits package.
• Benefits include:
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources (based on eligibility)