Bilingual Customer Service Representative
First National Bank of America
Lansing, MIFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Customer serviceLead generation
- Work
- On-site in Lansing
- Pay
- Not stated by the employer.
- Skill demand
- Customer service92%Lead generation16%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 12, 2026 · still open
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About the Role
First National Bank of America is seeking customer-focused bilingual candidates to join our Call Center team. We are willing to train individuals who possess exceptional communication and customer service skills, regardless of their previous work experience. The ideal candidate is goal-oriented, thrives in a fast-paced environment, and enjoys helping customers.
Responsibilities
- Answer incoming calls and other communications from loan customers and assist with a variety of inquiries
- Resolve customer requests in a timely, professional, and courteous manner
- Make outbound calls to provide follow-up support and exceptional customer service
- Accurately create, update, and maintain customer records
Requirements & Tech Stack
- Bilingual in Portuguese and English and/or Spanish and English required
- Strong communication and customer service skills
- Ability to work effectively in a fast-paced environment
- Basic computer and data entry skills
- Ability to handle multiple tasks while maintaining attention to detail
Qualifications
- Exceptional communication and customer service skills
- Goal-oriented
- Enjoys helping customers
- "Servant's heart" or natural humility
- Ability to prioritize others' needs
Compensation includes a competitive hourly wage, monthly performance-based incentives, and a shift premium for hours worked after 5:00 PM.
Location: Lansing office.