Customer Experience Data Intern

About the Role

Prologis is seeking undergraduate and graduate interns for the Summer Internship Program, offering practical, hands-on experience within their field of study. This 10–12 week program allows interns to collaborate on significant projects, connect with company leaders, and gain workplace acumen through seminars and Q&A sessions. Interns will also have access to local market tours to understand Prologis' business.

A Day in the Life

As a Customer Experience intern, you will support a pilot program utilizing agentic AI to organize and analyze customer feedback and operational data.

Key Responsibilities

• Support a pilot using agentic AI to tag and analyze customer feedback and operational data, producing clear, actionable insights.
• Test and refine tagging logic, validate AI-generated outputs, and identify key themes and trends.
• Document findings and recommendations to help determine how to scale the approach.
• Analyze survey data and conduct external customer experience research.
• Explore new ways to collect feedback and create dashboards or visual summaries for business partners.

Requirements & Tech Stack

• Currently enrolled in an undergraduate program as a rising sophomore, junior, or senior, or currently enrolled in a graduate program.
• Experience using Microsoft Office applications, especially Excel.
• Familiarity with the Qualtrics survey platform.
• Clear verbal and written communication skills.
• Ability to review information carefully, identify relevant findings, and communicate them clearly.
• Attention to detail and commitment to professionalism and integrity.
• Curiosity and a strong desire to learn and grow.
• Collaborative team player who contributes to a supportive team environment.

Qualifications (Preferred)

• Coursework or project experience in customer experience, customer or market research, survey analysis, business, or data analytics.
• Coursework or project experience summarizing qualitative or quantitative feedback or conducting research to identify customer themes.
• Experience creating dashboards, charts, or other visual summaries of data.
• Coursework or project experience using AI to categorize, analyze, or summarize information.
• Creative mindset and openness to taking on new challenges.
• Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes.

Hiring Salary Range

• Undergraduate: $25–$30 per hour.
• Graduate: $35–$40 per hour.