Men's Ralph Lauren Selling Specialist

About the Role

The Ralph Lauren Selling Specialist is an hourly position with monthly bonus eligibility. This role serves as the subject matter expert on Ralph Lauren merchandise, maintaining brand-aligned presentations and driving sales through excellent customer service.

Key Responsibilities

• Demonstrate ownership, accountability, and initiative in achieving store objectives and driving personal and store key metrics.
• Create memorable store experiences by building genuine relationships with the team, vendors, customers, and the community.
• Greet, engage, and assist customers warmly, providing personalized service.
• Build customer loyalty to the brand and store by delivering best-in-class service and offering tailored product recommendations.
• Leverage selling tools and digital devices to provide a seamless omnichannel experience, confidently discussing inventory, assortment, product features, and benefits.
• Utilize brand guides and training materials to drive selling opportunities by building product knowledge, using advanced selling techniques, and making styling suggestions.
• Encourage repeat client interactions by acting as a knowledgeable and trusted resource.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment, ensuring alignment with visual merchandising directives and brand standards.
• Execute promotions, special events, and customer outreach to maximize performance and advance business for the assigned brand.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating achievements.
• Support store fulfillment and asset protection initiatives by accurately executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines and security protocols.

Requirements & Tech Stack

• Dedication to customer service and a drive to achieve store objectives.
• Ability to perform in the role and a commitment to continuous learning.
• Ability to take ownership of assigned tasks and contribute to store success.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Excellent communication skills.
• Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.