Outreach Executive

About the Role

The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. The goal is to have these individuals become patients of Oak Street Health. Outreach Executives will work closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to drive new patient growth locally in their assigned territory.

Key Responsibilities

• Sales
• Generating leads by effectively engaging the Medicare senior community through event execution and local community outreach.
• Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives.
• Prospecting and cold calling to prospects and new leads assigned. Additional lead channels may include:
• Leads driven through Digital channels.
• Leads generated by other Outreach Executives.
• Nurturing prospective patients and prospecting for new patients with an ambitious mentality via email, phone, and networking.
• Collaborating with your Community Relationship Manager (CRM), other OEs, and your Outreach Manager/Outreach Director to drive lead generation with local community members or Insurance Agents (IAs).
• Relationship Management
• Maintaining consistent touchpoints with prospects to continuously engage them and drive new patient growth in the assigned territory.
• Capturing and recording customer information and sales activity into customer relationship management (CRM) system and other business systems.
• Acting as a point of contact for the clinical team/center team if center staff have any questions about the patient.
• Resolving any concerns and complaints new prospects and patients may have about Oak Street Health by working with them to understand the concern or directing them to another Oak Street employee.
• Other duties as assigned.

Requirements & Tech Stack

• Ability to quickly connect and influence the right people.
• Comfortable with navigating external barriers to create a positive experience.
• Ability to manage priorities simultaneously.
• Team player and contributor to the overall effectiveness of the team.
• US work authorization.
• Anticipated Weekly Hours: 40
• Time Type: Full time

Qualifications

• Sales and/or healthcare experience a plus.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).

Compensation & Benefits

• Pay Range: $18.50 - $35.29 (base hourly rate or base annual full-time salary)
• Actual base salary offer depends on factors including experience, education, geography, and other relevant factors.
• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to base pay.
• Eligible for a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources (based on eligibility).