Customer Service Representative

About the Role

MRJewels is seeking a full-time, on-site Customer Service Representative based in Bengaluru. This role involves handling customer inquiries across various channels, providing product information, assisting with orders, tracking, and returns, and resolving issues professionally. The representative will also maintain customer interaction records, follow up on cases, coordinate with internal teams, gather feedback, suggest improvements, and support initiatives to enhance customer satisfaction.

Key Responsibilities

• Handle customer inquiries across various channels.
• Provide product information.
• Assist with order placement, tracking, and returns.
• Resolve customer issues in a timely and professional manner.
• Maintain detailed records of customer interactions.
• Follow up on open customer cases.
• Coordinate with internal teams (sales, logistics, operations) to ensure a seamless customer experience.
• Gather customer feedback.
• Suggest process improvements.
• Support initiatives that enhance overall customer satisfaction.

Requirements & Tech Stack

• Skills in Customer Service and Customer Support.
• Skills in Customer Satisfaction and Customer Experience.
• Proficiency with customer support tools, CRM systems, and basic computer applications.
• Strong verbal and written communication skills in English.
• Ability to work on-site in Bengaluru.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Demonstrated problem-solving skills.
• Patience.
• A customer-centric attitude.
• Knowledge of local languages is an advantage.

Qualifications

• Experience as a Customer Service Representative or in similar customer-facing roles, preferably in retail, e-commerce, or luxury products.
• Relevant education in business, communications, or a related field is preferred but not mandatory.