Analyst Trainee (Service Desk)

About the Role

This is a Service Desk role. You will be responsible for providing technical support to clients, including troubleshooting and resolving IT issues and ensuring the smooth functioning of computer systems and IT services.

Key Responsibilities

• Serve as the first point of contact in the Service Desk for end-users reporting IT issues.
• Log, track, and resolve Service Desk tickets accurately and within defined SLAs.
• Troubleshoot hardware and software issues to minimize downtime and disruption.
• Collaborate with internal IT teams to escalate and resolve complex scenarios.
• Build and maintain knowledge base articles to enable faster resolutions.

Role Expectations

• Client-focused mindset with the ability to support users across diverse cultures.
• Strong verbal and written communication skills suited to a Service Desk environment.
• Sound technical knowledge and willingness to work in shifts from the office.

Eligibility Criteria

• Students graduating in 2024, 2025, and 2026 from any 3-year UG degree (BCA, BSc, BA, BBA, B.Voc, BMS, BCom etc.) are eligible.
• Students currently enrolled in full-time postgraduate courses are not eligible.
• Consistent academic record with a minimum of 50% in X, XII, Diploma, and UG (rounding off 49.9% is not allowed).
• At the time of joining, a minimum of 50% aggregate in the pursuing degree with no standing arrears is required.
• Students applying for re-evaluation and waiting for results will be validated with the initial declared results.
• Appropriate CGPA to % conversion will be considered as per university norms.
• Students with standing arrears are NOT eligible.
• Flexibility to work from any Cognizant office location in a given shift timing and technology is mandatory.
• Open to Indian nationals/OCIs currently residing in India.

Mandatory Documents for Registration

• Resume (maximum 2 pages) with a high-resolution passport size photograph (light background, both ears visible).

Mandatory Documents for Interview

• All academic documents including the college ID card (if available) and school/college UG mark sheets.

Mandatory Documents for Onboarding

• PAN card (details must be accurate; first name, last name, father's name, etc. Name match with PAN card is critical for background verification).
• Voter Id card / Passport (any one) to verify citizenship.
• Aadhar card.
• Onboarding is subject to satisfactory background verification.