Support Engineer

About the Role

Accenture Flex offers project-based work powered by Accenture.

Key Responsibilities

• Provide L3 application support for Java and Angular-based applications.
• Troubleshoot production issues related to Java services, Angular UI, REST APIs, and database connectivity.
• Analyze application logs, stack traces, error messages, and server logs to identify root causes.
• Debug Java code, Spring Boot services, and Angular components when required.
• Write and execute SQL queries to investigate data-related issues and validate application behavior.
• Monitor application health, performance, and availability using monitoring and logging tools.
• Handle incidents, service requests, problem tickets, and change requests within agreed SLAs.
• Support application deployments, releases, patches, and production validation.
• Collaborate with developers, database administrators, infrastructure teams, and business users.
• Perform root cause analysis (RCA) and prepare incident reports and technical documentation.
• Identify recurring issues and recommend automation or permanent fixes.
• Participate in on-call support and maintenance activities.

Work schedule: Tuesday – Saturday, 10 AM CT to 7 PM CT (including 1 hour lunch).

This is a production support role that may require working any shift and/or overtime based on project requirements.

Role is based in Memphis, TN and requires 3 days per week (60%) onsite.

Requirements & Tech Stack

• Java
• Angular
• Spring Boot
• REST APIs
• SQL
• Monitoring and logging tools

Qualifications

• Minimum 1 year of work experience in a development or support role.
• High School Diploma or GED.

Preferred Qualifications

• Associate's or Bachelor's degree in Computer Science or equivalent.