Services Support Associate II, Learning Admin

About the Role

The Services Support Associate II - Learning Admin role provides first-line administration support to the HRS Learning Admin team, focusing on delivering excellent customer service and solutions that meet user needs and Practice Support Services objectives.

Key Responsibilities

• Adding courses and classes to the Deloitte Learning Management System.
• Processing of all ad hoc reports.
• Monitoring classes course enrollment.
• Processing approvals and cancellations.
• Distribution of electronic training materials and pre-work.
• Closing classes and processing of post-course evaluations and feedback.
• Auditing and processing of invoices.
• Managing internal cost recharges where applicable.
• Ensuring all system-related activities or updates are completed accurately within deadlines and in line with procedural guidelines.
• Ensuring compliance with appropriate Data Protection legislation.
• Contributing to wider projects and initiatives in Practice Support Services as required.
• Working within Service Level and Operational Level Agreements.
• Administration of other Learning Admin processes as required.
• Liaison with other Practice Support Services teams as appropriate.

Key Skills Required

• Professional, friendly, and approachable manner.
• Ability to communicate with staff at all levels, especially under pressure.
• Ability to work using own initiative, with attention to detail and customer focus.
• Good understanding of client needs and priorities.
• Enthusiastic and eager to learn new technologies.
• Committed to working with the team to maintain a positive team spirit.
• Good listener with a calm manner, and the ability to ask effective questions.
• Able to communicate in writing at all levels, displaying good email etiquette.
• Excellent customer service skills and a good telephone manner.
• Supportive team player who is reliable and respects others.
• Desire and drive to meet and exceed team targets.
• Ability to project a professional image of the Practice Support Services.
• Interest in the external industry.
• Methodical, analytical, and clear approach to problems.
• Ability to act with urgency when necessary.
• Open, receptive, and adaptable to change.
• Demonstrates integrity and a can-do attitude.

Requirements & Tech Stack

• Graduate degree
• Proficient in the use of Microsoft Office package applications

Qualifications

• 1-3 years of work experience in learning administration.
• Preferred: Prior experience in training and development domain.

Work Location

• Hyderabad

Shift Timings

• 2 PM to 11 PM