UK Banking and US Telecom (Voice and Semi voice)
Rivera Manpower Services
Bengaluru0–5 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 5 years
- Must know
- Customer serviceSocial mediaCRMHelp deskMicrosoft Office
- Work
- On-site in Bengaluru
- Pay
- ₹3.5–6 LPA
- Skill demand
- Customer service13%Help desk4%CRM3%of 99 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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Job Title: Customer Support Executive (UK Banking & US Telecom)
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media.
- Resolve customer complaints and provide timely solutions.
- Process customer orders, returns, refunds, and service requests.
- Maintain accurate records of customer interactions in CRM systems.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issue resolution and satisfaction.
- Provide accurate information about products, services, and company policies.
- Meet service quality, response time, and customer satisfaction targets.
Requirements & Tech Stack
- 1 year of experience in customer support or customer service.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Customer-focused attitude with empathy and patience.
- Basic computer proficiency (MS Office, CRM/ticketing tools).
- Ability to multitask and work under pressure.
- Good time management and organizational skills.
- Positive attitude and willingness to learn.
- Team player with a proactive approach.
- Ability to handle challenging customer situations professionally.
Qualifications
- Graduates (freshers) or UG freshers can also apply.
Work location: Bangalore
Shift: UK / US shift (5 days work)
CTC: 3.5 to 6.6 LPA
Both way cab will be provided