Year-Round Intern

About OCC

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures, and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System.

About the Intern Program

OCC is building a culture that empowers continued learning, authentic innovation, and constant creativity. The OCC Internship Program equips students with the real-world skills needed to transition successfully into a career in financial services. As an intern, you will contribute to meaningful projects, applying your skills and knowledge to real challenges facing the business.

The Year-Round Internship Program is a 12-month opportunity running from January through December and is open to both undergraduate and graduate students who are actively enrolled at a college or university. Interns work up to 20 hours per week during the school year and up to 40 hours per week during the summer, subject to a 1,000-hour cap. The role is based in a hybrid work environment.

About The Team & Role

The Knowledge Management (KM) team sits within Enterprise Technology Solutions (ETS) at OCC and is responsible for how the organization identifies, organizes, shares, and maintains institutional knowledge, aligned to the COBIT 2019 BAI08 (Managed Knowledge) practice. The team operates in an Agile-scrum model with two-week sprints.

This intern, located in the Chicago office, would contribute directly to the ETS Knowledge Continuity project, a cross-functional effort to reduce single points of knowledge failure and improve how critical operational and technical knowledge is captured, organized, and transferred across teams. Working alongside the KM team lead, the intern would help audit existing documentation, identify knowledge at risk from turnover or SME dependency, and support the team's day-to-day sprint work.

Key Responsibilities

• Support the knowledge risk assessment by helping identify domain owners, SMEs and single points of failure across assigned ETS knowledge domains and assist in documenting the baseline.
• Assist in piloting the lightweight knowledge capture standard by drafting or formatting a subset of knowledge assets identified in the risk assessment.
• Participate in readability validation of piloted knowledge assets by reviewing content as an "outside the original team" tester and logging gaps or unclear sections.
• Help organize and tag pilot knowledge assets to support findability, working within the access/governance principles the team defines.
• Track action items and maintain documentation for the quarterly risk assessment review cadence with ETS team leads.
• Assist with compiling baseline metrics and meeting notes to support the annual measurement cycle setup and retrospective cadence.
• Track assigned work in Jira and participate in sprint ceremonies.
• Assist in other KM team activities as assigned.

Qualifications

• Rising senior or second-year graduate student, graduating December 2027 or May/August 2028.
• Currently pursuing a Bachelor's degree in Information Systems, Library/Information Science, Business Administration or a related field.
• Interest in knowledge management, information governance or IT compliance disciplines.
• Comfort working in a compliance-driven environment where documentation, accuracy, and traceability matter.
• Ability to conduct structured interviews or working sessions with subject matter experts to extract undocumented knowledge.
• Organizational skills to classify and tag content consistently.
• Strong written communication skills and attention to detail.
• Demonstrated ability to follow documented processes and work independently on assigned tasks while knowing when to ask for clarification.

Technical Skills/Experience

• Basic proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Exposure to Confluence, Jira, and SharePoint is helpful but not required.
• Familiarity with Agile or Scrum concepts is a plus.
• No coding or scripting required.