Patient Counsellor

Job Title: Patient Counsellor

Organization: Metro Mind Hospital

About the Role

Metro Mind Hospital is a psychiatric and mental healthcare institution providing patient-centred care, professional counselling, and modern mental healthcare approaches. We are seeking empathetic, confident, and motivated individuals to join our team as Patient Counsellors. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine interest in supporting patients and their families.

Key Responsibilities

• Interact professionally and empathetically with patients and their families.
• Understand patient concerns and guide them on available hospital services.
• Coordinate appointments, follow-ups, and manage patient enquiries.
• Communicate effectively with doctors, psychologists, nurses, and other hospital staff.
• Maintain accurate patient records and follow-up details.
• Assist patients and families in understanding treatment procedures and hospital processes.
• Ensure the confidentiality of patient information.
• Follow up with patients to support continuity of care.
• Handle patient concerns with patience, empathy, and professionalism.
• Support the hospital in maintaining a positive patient experience.

Educational Qualification and Eligibility

• SSLC (10th): Minimum 90%
• Higher Secondary (12th): Minimum 80%
• Undergraduate (UG): Minimum 60%
• Postgraduate (PG): Minimum 60% (if applicable)

Preferred Educational Background

• BA/BSc Psychology
• MSc/MA Psychology
• Other relevant degrees in Psychology, Counselling, or Social Work

Freshers meeting academic eligibility criteria are welcome to apply. Training and guidance will be provided.

Required Skills

• Excellent verbal and written communication skills.
• Empathy and active listening.
• Confidence in interacting with patients and families.
• Good decision-making and problem-solving abilities.
• Patience and emotional maturity.
• Ability to multitask and coordinate effectively.
• Willingness to learn and adapt to a hospital environment.
• Basic computer knowledge and record management skills.

Training and Learning Opportunities

Selected candidates will receive training and practical exposure in:

• Patient counselling and communication.
• Mental healthcare coordination and patient engagement.
• Patient follow-up and service management.
• Professional communication and hospital procedures.
• Modern mental healthcare services and relevant technologies.

Why Join Metro Mind

• Opportunity to begin a career in mental healthcare.
• Structured training and professional development.
• Exposure to a multidisciplinary healthcare environment.
• Opportunity to develop patient-handling and communication skills.

How to Apply

Interested candidates can send their updated CV and academic mark lists to:

Email: hr@metromindhospitals.com