Application Security Engineer

Key Responsibilities

• Provide enterprise-level assistance to customers (Internal/External).
• Diagnose and troubleshoot software and hardware problems.
• Assist customers in deploying applications and programs.
• Resolve application issues, including:
• Login/Logout issues
• Data Staging issues
• Archiving errors
• Document Publishing issues
• Processing errors
• Import/export issues
• Slowness/timeout and unresponsiveness issues
• Interconnectivity issues between different platforms.
• Research and identify root causes of system failures, including:
• Application crashes
• Application errors
• Build failures
• Services not running.
• Perform application-level vulnerability checks.
• Conduct digital security assessments of applications.
• Perform penetration tests on DB/servers/applications.
• Create knowledge bases on vulnerability testing.
• Track computer system issues through to resolution, including:
• Worker's resource allocation and load monitoring on servers.
• Errored out documents.
• Missing conversations.
• Stuck jobs.
• Real-time monitoring of enterprise servers for health.
• Coordinate infrastructure and software deployment.
• Install application add-ons (e.g., Relativity Scripts, Structured Analytics).
• Manage vendor relationships and provide escalation-level support and incident management for multiple products/applications.
• Define processes and procedures.
• Document technical knowledge in the form of manuals/run books and training materials.
• Assist in enabling Onshore/Offshore Partners/Directors/Managers in service delivery in a follow-the-sun environment.
• Prepare accurate and timely reports (e.g., user last login reports, blackout usage reports).
• Prioritize and manage multiple open issues, ensuring proper logging and reporting.
• Escalate unresolved issues to appropriate internal/external teams.
• Drive process improvement and cost savings through efficient IT operations, continuous operational improvement, task automation, and strategic initiatives.
• Interface and manage external and internal KPMG groups and subcontractors, including:
• Service/Help Desk
• Cloud Operations
• Application Development across incident, problem, and change.
• Define, manage, and report Key Performance Indicators (KPI) and Service Level Agreements (SLAs) to monitor process health and client-facing service metrics.
• Perform other operational project work as assigned.
• Liaise with onshore and offshore teams in ITSM delivery of KPMG Managed Services and SaaS technology products.
• Maintain excellent rapport with clients and vendors.

Requirements & Tech Stack

• IT Service Management
• IT Operations
• Software Development
• Project Management
• Client-facing information systems/technology
• Cloud services utilizing Azure
• Vulnerability testing
• Penetration testing
• Database security
• Server security
• Application security
• ITSM
• SaaS
• Relativity Scripts
• Structured Analytics
• Azure

Qualifications

• Minimum of 1-3 years of experience in IT Service Management, IT Operations, Software Development, and/or project management in client-facing information systems/technology, and/or Cloud services utilizing Azure.
• Influential communicator capable of translating business needs into technology solutions and technical jargon into plain English.
• Proactive in driving change, flexible, with meticulous attention to detail.
• Willingness to work in the night shift with rotation assurance.
• Bachelor's/Master's degree (preferably in Computer Science or Information Technology) and/or B.E. / B. Tech (from an accredited college/university or equivalent work experience).