Associate, Expert Onboarding

About the Role

The Associate – Expert Onboarding is a full-time, on-site role based in New Delhi. This position focuses on identifying, engaging, and onboarding industry experts to The Xpressviews platform.

Key Responsibilities

• Identify and reach out to potential industry experts.
• Introduce experts to The Xpressviews platform and guide them through the onboarding process.
• Research relevant expert profiles.
• Coordinate communication via email and phone.
• Manage expert data records.
• Ensure all documentation and agreements are completed accurately.
• Collaborate with internal teams to match experts with client needs.
• Support the scheduling of expert consultations.
• Help maintain a positive expert experience.
• Track onboarding metrics.
• Follow standardized procedures.
• Contribute to continuous improvement of the onboarding workflow.

Qualifications

• Strong abilities to identify suitable experts across industries and assess their fit for client requirements.
• Excellent verbal and written communication skills, with the ability to explain platform processes clearly and build professional relationships.
• Proficiency with office productivity tools and CRM or database systems for managing expert information and onboarding workflows.
• Organizational and time-management skills to handle multiple onboarding activities, follow structured processes, and meet deadlines.
• Customer service mindset, with attention to detail and a focus on creating a smooth and positive experience for experts and clients.
• Ability to work collaboratively with cross-functional teams and adapt in a dynamic, fast-paced environment.
• Bachelor’s degree in business, communications, management, or a related field.
• Prior experience in client servicing, recruitment, or expert networks is an advantage.