Reception Technician (Customer Service)

About the Role

Responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for the plasma pheresis process. Reports to the Assistant Center Manager.

Key Responsibilities

• Assists qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs).
• Performs health screening procedures including:
• Assessing self-administered health history.
• Answering basic medical questions associated with the donation process.
• Referring donors to medical staff when appropriate.
• Measuring blood pressure, pulse, weight, and temperature.
• Performing finger sticks to obtain samples for hematocrit and total protein levels.
• Educates new donors on therapeutic products made from donated plasma, including explaining the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition.
• Ensures timely, accurate, and professional answers to all donor questions.
• May register applicant and transfer donors based on training and operational needs.
• Answers the telephone, addresses caller questions, or transfers calls to appropriate staff.
• Maintains alertness to donor reactions during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures accurate recording of donor data in the electronic donor information management system as per SOPs.
• Understands policies and procedures for hyper immune programs (if applicable).
• Maintains a clean and efficient work environment, ensuring sufficient operating supplies and forms are available.
• Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills (English/Spanish) may be required.
• Performs other job-related duties as assigned.

Requirements & Tech Stack

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Proficiency in performing basic math calculations.
• Ability to understand, remember, and apply oral and/or written instructions.
• Ability to understand and follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Ability to reach, bend, kneel and possess a high level of manual dexterity.
• Ability to occasionally perform tasks while standing and walking up to 100% of time.
• Ability to occasionally be required to lift and carry up to 25 pounds.
• Must be able to work in a fast-paced environment with frequent interruptions.
• Must be able to work with hazardous chemicals, extreme temperatures, and blood borne pathogens.
• Required to wear Personal Protective Equipment (PPE) when performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.