International Pharmacy Intern

About the Role

At CVS Health, colleagues are committed to increasing access, lowering costs, and improving quality of care. This role is for Non-US Accredited Foreign Graduates to complete required US Internship hours, building upon their Pharmacist education to develop knowledge, skills, and abilities. The program includes a mixed modality learning plan. Graduates are required to complete their internship within 18 months and will gain skills in diverse patient care, practice management, leadership, and education. They will be prepared to pass all required Pharmacist licensure exams and processes within 120 days of completing US Internship hours.

Key Responsibilities

Under the direct supervision of a Licensed Pharmacist, you play a critical role in ensuring a safe and effective retail pharmacy work environment that delivers exceptional care. This includes:

• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance
• Customer Service
• Inventory Management
• Workflow Management (excluding final prescription verification)

Key duties include:

• Keeping customers and patients healthy through adoption and management of patient care programs.
• Leading with heart – displaying empathy and compassion.
• Supporting the Pharmacy Manager in motivating, inspiring, and developing Pharmacy Support Staff.
• Identifying business opportunities and solutions to drive growth and improve performance.
• Adapting to change and adjusting plans to thrive in a dynamic community healthcare setting.
• Seeking new ways to grow, collaborate, and deliver better outcomes.
• Aligning others around the purpose to bring heart to every moment of health.
• Facilitating a ‘team’ culture that promotes caring, energy, enthusiasm, and pride.
• Applying acquired knowledge to help drive healthy outcomes and differentiate CVS.

Customer Service

• Greet each customer courteously and professionally.
• Assist pharmacy and front store customers with questions and concerns.
• Answer the telephone with a warm and friendly greeting.
• Request additional help and work with others to find solutions when needed.
• Remove obstacles to make customer experiences easier.
• Perform approved register transactions.
• Engage with customers and create heartfelt, personalized moments.

Regulatory

• Maintain customer/patient confidentiality according to HIPAA and company standards.
• Comply with all federal and state laws, rules, and regulations.
• Comply with all CVS policy and standard operations procedures (SOPs).
• Meet requirements for state and federal licensure within an appropriate timeframe.

Pharmacy Operations

• Adhere to CVS workflow and ensure standards are maintained.
• Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions.
• Resolve third party rejections and complete any manual claim forms.
• Perform all prescription pick-up procedures.
• Access, input, and retrieve necessary information from the workstation.
• Maintain in-stock by following inventory management policies and procedures.
• Assist with putting away drug orders (except Clls) as permitted by law.
• Deliver additional healthcare services as allowable by state regulation and directed by pharmacy leadership, including point-of-care and/or swab-and-send testing, immunization preparation and/or delivery.
• Support supervising pharmacist in dispensing drugs, reviewing prescriptions, and monitoring compliance.

Counseling (Under The Direct Supervision Of a Licensed Pharmacist)

• Offer to counsel and direct customers to the pharmacist if necessary.
• Field medical questions when appropriate.
• Communicate and interact with all healthcare professionals to provide optimal care.
• Solicit information on a customer’s medical history to give appropriate medical advice.
• Practice and develop duties performed by pharmacists according to law.

Leadership

• Communicate with Field Management and Corporate as needed.
• Participate in all required store operational meetings.
• Support maintaining a clean, organized, and professional pharmacy department.
• Support scheduling activities according to business needs and workflow model.
• Coordinate/implement the training and development of Pharmacy Support Staff.
• Recognize others and celebrate success.
• Complete all required training programs.

Requirements & Tech Stack

• High School Diploma or General Equivalent Development (GED)
• Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
• Active Pharmacy Intern license in the state where the district is located.
• Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning Non-US Accredited Foreign Graduate Training Program at CVS.
• Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.
• Strong communication and presentation skills.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) Preferred.

Skills

• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy

Abilities

• Have regular and predictable attendance including weekends.
• Complete any additional tasks as directed by supervisor or manager.
• Complete all required training and obtain required licensure within guidelines.
• Lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting.

Qualifications

• Required Education: High School Diploma or GED. Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy.
• Required License: Active Pharmacy Intern license in the state where the district is located.
• Required Experience: 0 to 3 years.
• Preferred Experience: 3 to 5 years.
• Preferred Certification: Eligibility to immunize.
• Failure to complete required US Intern hours within 18 months or obtain Pharmacist licensure as prescribed will result in removal from the role and separation of employment.
• Once state regulations are met, Non-US Accredited Foreign Graduates are expected to immunize as this is an essential pharmacist function.

Benefits

This full-time position is eligible for a comprehensive benefits package including:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.