Patient Services Specialist I

About the Role

The Patient Services Specialist I provides administrative support in a physician office, clinic, or other area, assisting patients to ensure high-quality, patient-centered care.

Key Responsibilities

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information.
• Verifies patient demographics and enters changes into the computer system.
• Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls.
• Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Requirements & Tech Stack

• Data entry, numeric, typing, and computer navigational skills
• Ability to work in a fast-paced, constantly changing and stressful environment

Qualifications

• EDUCATION: High School Diploma/GED Equivalent
• EXPERIENCE: Less than 1 Year of Experience
• Key Success Factors:
• Good listening, interpersonal, and communication (oral and written) skills.
• Professional, pleasant, and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Attention to detail.