Annuity & Group Benefits Operations Consultant
PwC
This job at a glance
- Who can apply
- 1 year+ of experience · Bachelor's degree
- Must know
- Business analysisCustomer service
- Nice to have
- OperationsStatisticsAccounting
- Work
- On-site in New York
- Pay
- Not stated by the employer.
- Skill demand
- Operations53%Business analysis31%Customer service17%Statistics4%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 29, 2026 · still open
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About the Role
As a Life, Annuity & Group Benefits Operations Consultant - Experienced Associate at PwC, you will help insurance clients improve core operations, data, and technology supporting policy administration, claims, servicing, and broader business process design within the Advisory practice. You will build knowledge through client support tasks, adapt to changing priorities, ask questions in a fast-paced environment, and contribute reliable work while developing your personal brand and technical skills. You will contribute to operating model design, process improvement, data exchange and conversion work, and platform implementation support across life, annuity, and group benefits operations, with exposure to finance, actuarial, investments, reporting, book of business management, and conversion activities.
Key Responsibilities
- Supporting client service activities across life, annuity, and group benefits operations
- Analyzing policy administration, claims, and servicing processes to identify process improvement opportunities
- Gathering and organizing operational data to support book of business reviews, conversions, and reporting activities
- Assisting in operating model design and process modeling for insurance operations modernization efforts
- Using digital tools and analytics to review service delivery models and identify root causes of process issues
- Contributing to data exchange and conversion workstreams for cloud-based insurance platform implementations
- Reviewing customer feedback and service metrics to identify opportunities for better policyholder and distributor experiences
- Applying curiosity and problem solving to support operational efficiency, scalability, and execution support initiatives
Requirements & Tech Stack
- At least a Bachelor's degree
- At least 1 year of experience
- Exposure to insurance operations
- Experience supporting policy administration, claims, or servicing workflows
- Experience analyzing business data to identify process improvement opportunities
- Experience utilizing customer service, communication, and teamwork in client support
- Experience applying curiosity when learning new tools, systems, and methods
What Sets You Apart (Preferred)
- Field of study in one or more of the following: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance