Associate II
UST
Chennai, Tamil Nadu, India0–2 yrs25m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Help deskTroubleshootingLinuxWindowsNetworkingActive Directory
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting3%Linux1%of 98 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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About the Role
Associate II - Cloud Infrastructure Services
Key Responsibilities
- Reviewing, resolving, and closing tickets in the ServiceNow queue.
- Arranging for repairs by vendors, OEMs, and external repair facilities as necessary.
- Performing moves, adds, and changes of software and hardware for all endpoints.
- Diagnosing, resolving, and following through on computer malfunctions.
- Installing and troubleshooting software in systems and equipment.
- Identifying causes of problems and recommending solutions.
Requirements & Tech Stack
- Experience with Dell & HP laptops, HP network printers, and iPhones/MAC.
- Excellent technical troubleshooting skills in Windows 11, Mac, and Linux.
- Ability to install hardware components and peripherals on OEM laptops & desktops in a business environment.
- General knowledge of Windows OS deployments (MECM), including OS image creation, capturing, and deploying.
- General knowledge of Active Directory (AD), DNS, and DHCP.
- Understanding of how to create file share structures and network computers together into a companywide domain.
- Understanding of networking concepts and practices.
- Awareness of EDR solutions and patching.
- Experience with MS Intune & O365.
Qualifications
- Degree or coursework in computer studies and/or information technology.
- Good telephone and interpersonal skills.
- Ability to troubleshoot and resolve hardware & OS problems on endpoints.
- Exposure to Windows OS, Mac OS, & Linux; in-depth knowledge of Windows 10/11 and Microsoft Office products.
Skills and Attributes
- Strong interpersonal and communication skills.
- Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions.
- Good timekeeping for projects and required deadlines.
- Ability to multi-task.
- Ability to prioritize tasks and workload.
- Clear, precise attitude with methodical attention to detail.
- Telephony soft skills.
- Mentoring and training of co-workers.
- Desktop support.