Customer Experience Agent, 2025-27 New Grad

About the Role

The Customer Experience team is responsible for driving great user experience through order management, thoughtful problem-solving, and continuous improvement. This role offers hands-on exposure to real user needs and insights into the day-to-day operations of a fast-growing company. As a Customer Experience Agent, you will help ensure customers receive their orders quickly and smoothly, and be on the front lines to resolve issues when they arise. This is an ideal starting point for building strong problem-solving skills, understanding product scaling, and growing your career in a dynamic marketplace environment.

Key Responsibilities

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
• Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
• Become an expert in Whatnot’s product, processes, and systems to drive positive outcomes for users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

Requirements & Tech Stack

• Bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience.
• Strong communication skills; ability to explain things clearly and compassionately.
• Customer-first attitude and a desire to solve problems with ownership.
• Ability to multitask and learn new systems quickly.
• Team player mindset with a drive to improve processes.
• Weekend availability required.
• Must live within commuting distance of our Phoenix, AZ hub.
• Internship or part-time experience in customer service, retail, hospitality, or support is preferred.
• Exposure to support tools (e.g., Zendesk, Intercom) is a plus.

Qualifications

• Excited to jump-start your career in a fast-paced environment.
• Eager to take on new challenges, learn new skills, and contribute where needed.
• Comfortable figuring things out as you go, biased toward action, and genuinely curious.
• Care more about outcomes than credit and stay close to the product and its users.