Retail Selling Support Associate

About the Role

As a Macy’s Women's Clothing Selling Support colleague, you will help customers express their personal style, create meaningful connections through genuine, engaging conversations, and guide them through a seamless shopping journey. You will also help maintain merchandise standards, support fitting room and sales floor upkeep, and assist with fulfillment to ensure a polished, shop-ready environment.

Key Responsibilities

• Greet teammates warmly and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• Offer a warm welcome to customers, make eye contact, and create friendly, personal conversations.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Share loyalty program benefits, ensure customers have all they need, and end interactions with a sincere thank-you.
• Support one another with honesty, care, and collaboration.
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other.
• Help keep the shopping space clean, organized, and inviting.
• Understand each customer’s needs by actively circulating the sales floor.
• Assist with fulfillment.

Requirements & Tech Stack

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Comfort in communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture; adaptable to changing priorities.
• Ability to work independently and in team dynamics.
• Comfortable using electronic devices, including handheld equipment and cash register.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology necessary to perform job functions.
• Ability to process register transactions.

Qualifications

• None explicitly stated beyond the requirements and responsibilities listed.

What We Can Offer You

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Access to a dynamic, inclusive environment.
• Opportunities to join Colleague Resource Groups and participate in volunteer opportunities.