Data Center Material Associate, IT Services

About the Role

Amazon's IT Services (ITS) team is seeking a detail-oriented Data Center Material Associate, Warehouse (Reverse Logistics) to support the recovery, tracking, and lifecycle management of IT assets within India operations. This role owns the end-to-end reverse-logistics journey for IT equipment.

Key Responsibilities

• Asset recovery coordination: Manage the day-to-day queue of reverse-logistics cases, ensuring IT assets are recovered promptly and tracked.
• Stakeholder communication: Send structured notifications and reminders, follow up on pending returns, and respond to queries.
• Logistics partner coordination: Work with third-party logistics providers to schedule pickups, confirm shipments, and validate receipt of assets.
• Data accuracy & tracking: Maintain accurate records of asset status, movements, and discrepancies using asset-management and tracking tools; reconcile data to ensure inventory integrity.
• Discrepancy resolution: Identify and resolve mismatches, missing items, or tagging errors by collaborating with internal teams and following defined escalation paths.
• Clearance & compliance: Support IT-clearance workflows and ensure processes adhere to organizational policies and audit requirements.
• Reporting: Prepare and share regular status updates and queue reports.
• Process improvement: Identify recurring issues and suggest improvements to increase efficiency and reduce turnaround time.
• Documentation: Maintain clear, organized records to support traceability and knowledge continuity.

Requirements & Tech Stack

• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Experience managing work and priorities through a ticketing system.
• 1+ years of experience in shipping & receiving, inventory, and warehousing practices.
• Graduate education qualification.

Preferred Qualifications

• Experience in the courier industry, or experience in logistics.