Customer Renewals Success UK Market Associate
BrightCHAMPS
Bengaluru, Karnataka, India0–2 yrs4m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Stakeholder managementOnboarding
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Stakeholder management4%Onboarding2%of 142 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
As a Customer Success Lead at BrightChamps, you'll drive customer success and satisfaction for our key stakeholders—Tutors, Students, and Parents. You'll build strong relationships, understand their needs and goals, and ensure they achieve maximum value from our edtech platform in a fast-paced startup environment.
Key Responsibilities
- Customer Relationship Management: Act as the primary point of contact for key Tutors, Students, and Parents. Build positive relationships by understanding their objectives, challenges, and needs to deliver tailored solutions and support.
- Onboarding and Implementation: Guide Tutors, Students, and Parents through seamless onboarding, ensuring successful product/service adoption.
- Proactive Customer Engagement: Anticipate needs, address questions and concerns, and provide ongoing guidance to maximize value from our platform.
- Upselling, Referrals & Cross-selling: Spot expansion opportunities and promote additional products, features, or services aligned with customer goals.
- Customer Feedback and Advocacy: Collect feedback, identify trends, and share insights with internal teams for product improvements. Turn satisfied customers into advocates and references.
- Renewals and Churn Prevention: Monitor customer health, drive high renewal rates, and proactively mitigate risks to boost retention.
- Team Leadership: Lead the customer success team by setting clear goals, fostering a collaborative culture, and promoting continuous learning and accountability.
Key Metrics: Renewal rates, churn reduction, upsell revenue, customer satisfaction (NPS/CSAT), onboarding time, and team performance.
Requirements & Tech Stack
- Experience working in a fast-paced environment either in a rapidly growing startup or in a new BU of an established company.
- Experience of leading the customer success—ensure the success and satisfaction of the customers (Tutors/Students/Parents).
- Previously managed teams both directly and indirectly.
- Experience in a people-driven service business.
- Experience in conventional or new age Education industry with a spread across multiple geographies.
Working days and location: 6 days working, HSR Layout, Sector2