Logistics Technician

About the Role

As a Logistics Technician, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services.

Key Responsibilities

• Customer Service:
• Maintain a strong focus on understanding the impact of work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
• Ensure IAM tasks are completed accurately, meeting company and industry standards and policies.
• Become familiar with guidelines from Microsoft contractual agreements with suppliers and maintain a strong customer focus.
• Recognize potential stakeholder impact of external and internal events and issues, communicate potential impact, and plan accordingly.
• Data Bearing Device (DBD) Destruction:
• Perform destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies.
• Ensure DBD serial numbers match with the database.
• Support decommissioning servers, maintaining compliance and meeting SLAs.
• Fleet Management:
• Perform weekly vehicle inspections.
• Inbound and Outbound Logistics:
• Perform data entry to document inbound and outbound packages.
• Execute incoming/outgoing deliveries as instructed by management (e.g., purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
• Ensure accurate documentation of incoming and outgoing deliveries and records.
• Apply appropriate customs documentations and standards for outbound packages.
• IT Inventory Management:
• Develop working knowledge of stock control and inventory management practices and procedures.
• Perform cycle audits and data corrections to ensure all inventory controls are met.
• Help report and reconcile inventory discrepancies.
• Ensure detailed physical inventory tracking and staging, identifying opportunities to improve inventory and address space constraints.
• Perform material movement, including shipping/receiving and inventory management per standard process.
• Operational Excellence:
• Follow existing procedures to run processes and ensure execution with consistency, accuracy, and timeliness of delivery.
• Complete required security and data management training while complying with security and data management procedures/policies.
• Participate in training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).
• Procurement:
• Notify management about ordering stock shortages.
• Escalate any issues to management.
• Safety Practices:
• Comply with security and data management policies.
• Escalate any security or safety incidents.
• Coordinate with security escorts for third-party vendors.
• Engage in Task Hazard Analysis (THA) consistently for every task, ensuring sign-off from appropriate person for any related risks.
• Conduct rack movement activities, supporting training on devices and tools and upholding safety standards.
• Follow established protocols on dealing with unsafe materials out of containment, leveraging safety alert system, escalating to management, and properly disposing of them.
• Tactical Shift Management:
• Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
• Seek guidance from management before proceeding with the next step of a process.
• Monitor inbound and outbound schedules, escalating deviations from scheduling, with guidance.
• Warranty Process Management:
• Engage suppliers to initiate warranty claims when automation is not available and process orders.
• Process failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) and non-RMA devices.
• Perform manual return processes for non-RMA failed parts.
• Perform manual ordering processes of Original Equipment Manufacturer (OEM) parts.
• Follow all SLAs related to RMA and non-RMA warranty processes.

Requirements & Tech Stack

• Inventory Management Principles
• Warranty Process Management
• Data Bearing Device Destruction
• Microsoft Cloud Background Check
• Citizenship Verification (with valid passport)
• Forklift, Pallet Jacks, Chassis Lifts (for preferred qualifications)
• Inventory Maintenance Software
• RMA Portals
• Rack Movement
• Task Hazard Analysis (THA)
• PO Receiving
• RMS Activities

Qualifications

• Required Qualifications:
• High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field.
• OR equivalent experience.
• Other Requirements:
• Ability to meet Microsoft, customer, and/or government security screening requirements.
• Must have authorization to work in the United States that does not now or in the future require employer sponsorship.
• Preferred Qualifications:
• 1+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation.
• OR equivalent experience.

Work Hours & Travel

• May travel up to 25%, typically domestically to and from multiple locations during the workday.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours (evenings, nights, weekends, and/or holidays).