ServiceNow Business Analyst
Accenture Federal Services
Washington, DC2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Business analysis
- Nice to have
- AgileHelp deskOperationsStakeholder management
- Work
- On-site in Washington
- Pay
- Not stated by the employer.
- Skill demand
- Business analysis70%Operations47%Agile38%Help desk29%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 6, 2026 · still open
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About the Role
- Agile delivery team member for ServiceNow implementation.
- Join a high-performing Agile delivery team supporting the continuous improvement, operations, and maintenance of a mature ServiceNow platform.
- Works closely with product owners, business stakeholders, and senior ServiceNow developers to deliver enhancements that improve business processes and user experience.
- Helps manage the end-to-end delivery lifecycle, from identifying and refining backlog items through testing, deployment, and user adoption.
- Opportunity to strengthen ServiceNow, Agile, business analysis, and stakeholder engagement skills while contributing to a mission-critical enterprise application.
Key Responsibilities
- Collaborate with stakeholders to gather, analyze, and document business requirements.
- Identify and refine backlog items with clients, stakeholders, and product owners.
- Create and maintain Agile delivery artifacts including user stories, acceptance criteria, process flows, and release documentation.
- Partner with senior ServiceNow developers to deliver platform enhancements and operational updates.
- Participate in Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives.
- Perform business process analysis and recommend opportunities for process improvement.
- Execute functional and user acceptance testing and support development of automated test scripts where appropriate.
- Support change management activities, training materials, communications, and solution adoption.
- Respond to ad hoc stakeholder requests for application support, reporting, process guidance, and business insights.
- Track delivery progress, risks, dependencies, and issues to support successful releases.
Requirements & Tech Stack
- Requirements gathering and documentation
- Backlog refinement and prioritization
- Testing and quality assurance
- Strong communication and stakeholder management skills
- Agile delivery fundamentals to include but not limited to:
- ServiceNow Fundamentals
- ServiceNow ITSM Fundamentals
- Business analysis
- Business process analysis
Preferred Qualifications
- Experience working on Agile software delivery teams.
- Experience supporting ServiceNow implementations, enhancements, or operations.
- Experience creating user stories, acceptance criteria, and test cases.
- Familiarity with ITSM processes, workflow design, and continuous improvement initiatives.
- Ability to work effectively with both technical and business stakeholders.
Eligibility Requirements
- US Citizenship required