Field Engineer

About the Role

This is a Diploma Engineer Trainee role for the 2026 passout batch.

Key Responsibilities

• Perform tasks under direction to accomplish goals.
• Complete scheduled maintenance according to company guidelines.
• Inspect PAC (Precision Air Conditioner) to identify problems.
• Maintain customer's PAC in proper working condition.
• Install battery systems according to manufacturer specifications.
• Implement Field Change Notices as per published guidelines.
• Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
• Provide on-site and phone assistance to customers.
• Operate in a safe manner according to published safety guidelines.
• Wear appropriate PPE (Personal Protective Equipment) as per company guidelines.
• Adhere to work hours policy guidelines.
• Report all work-related accidents or injuries within 24 hours.
• Provide accurate and timely reporting (time cards, expense reports, mileage reports, ticket closure, forms).
• Maintain individual inventory as per company policy.
• Provide estimated time of arrival to the Customer Response Center where applicable.
• Maintain company property according to company policies (vehicle, credit cards, PPE, test equipment, laptop, pager).
• Provide adequate communication to internal and external customers.
• Complete scheduled maintenance documentation and provide to customer and local office.
• Strive for a "first time fix" for customer equipment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend Customer Meetings as required.
• Maximize productivity by combining service opportunities.
• Complete all work in an efficient and timely manner.
• Evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate according to company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on-site response time requirements.
• Understand and comply with company startup/escalation processes and procedures.
• Maintain proper and adequate level of internal communications (managers, co-workers, Support Services).

Requirements & Tech Stack

• Basic knowledge of HVAC, refrigeration, electrical systems, and controls.
• Ability to read electrical and mechanical drawings.
• Good communication and interpersonal skills.
• Basic knowledge of MS Office (Excel, Word, PowerPoint).
• Willingness to travel extensively for site support.
• Strong learning attitude and troubleshooting mindset.
• Excellent working knowledge of electricity and the electro-chemical theory of batteries.
• Strong Mechanical aptitude.
• Must be able to read and interpret electrical line diagrams and blueprints.
• Ability to make basic site evaluations (environmental temperature, general operating conditions).
• Elementary fix/repair techniques based on directed supervision.
• Strong skill sets in communication, customer service, troubleshooting, safety procedures, organizational and planning, computer skills, and mechanical aptitude.

Qualifications

• Diploma Engineer Trainee (2026 Passout)

Working Conditions

• Travel is required.
• Flexible schedules (weekends, evenings, and holidays).
• Valid driver’s license.
• Must successfully pass a drug test prior to employment.
• Must complete and pass a pre-employment background check and a motor vehicle records check.

Physical Requirements

• Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
• Frequently required to sit and climb or balance.
• Specific vision abilities: close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.