Associate Account Manager
Rain
New York, NY0–3 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 3 years
- Must know
- Product managementAccount managementREST APIs
- Nice to have
- Embedded systems
- Work
- On-site in New York
- Pay
- Not stated by the employer.
- Listed
- Nov 6, 2026 · still open
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About the Role
Associate Account Manager at Rain, a global stablecoin payments platform.
Key Responsibilities
- Own renewals for live partners, managing the process from initial conversation to signed paperwork.
- Identify and close expansion opportunities within accounts, including new products (cards, virtual accounts, on/offramps, wallets, cross-border payments), additional card programs, and new regions.
- Drive net revenue retention (NRR) for the assigned coverage area.
- Proactively flag churn or contraction risks.
- Handle partner escalations concerning partnership, program setup, commercial terms, and products.
- Coordinate with Product, Engineering, Finance, or Compliance teams as needed to resolve partner issues.
- Maintain up-to-date account health records and notes.
- Develop account health snapshots to prioritize time allocation.
- Relay partner feedback to the Product team to influence the roadmap.
- Contribute to the creation and improvement of Account Management playbooks, including those for new product and feature expansions.
- Gain in-depth knowledge of Rain's products, including stablecoin card issuing, card network basics, and APIs.
Requirements & Tech Stack
- Experience in account management, account executive roles, or customer success within fintech, payments, or B2B SaaS.
- Comfortable discussing renewals, pricing, and commercial terms with partners, and identifying expansion opportunities.
- Clear written and verbal communication skills across calls, email, and Slack.
- Strong organizational skills to manage multiple accounts, deadlines, and follow-ups simultaneously.
- Curiosity about how payments work (card issuing, authorization, settlement) and about stablecoins.
- Willingness to learn technical topics, including reading API documentation.
- A sense of ownership to see partner issues through to resolution, even when requiring cross-team collaboration.
- Ability to thrive in a fast-growing company environment.
Bonus Attributes
- Exposure to card issuing, embedded finance, crypto, or stablecoins.
- Experience working towards renewal, upsell, or expansion targets.
Qualifications
- 0 to 3 years of experience in account management, as an account executive, or in customer success, in fintech, payments, or B2B SaaS.