Welcome Coordinator
Oak Street Health, part of CVS Health
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- OperationsLead generation
- Nice to have
- Customer service
- Work
- On-site in Indianapolis
- Pay
- $17–$28.46 an hour
- Skill demand
- Customer service52%Operations47%Lead generation3%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 4, 2026 · still open
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Role Description
The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. They perform various administrative tasks that allow broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work.
Key Responsibilities
- Welcoming patients and guests
- Conducting visit check-in and assisting patients with required forms
- Collecting co-pays
- Updating patient information and making changes in electronic medical record platform
- Scheduling/rescheduling appointments within electronic medical records platform
- Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
- Managing faxes in the electronic fax platform
- Maintaining the cleanliness of the Welcome and Community Room areas
- May be required to float to other centers in the region on an infrequent basis
- Other duties as assigned
Requirements & Tech Stack
- Strong computer skills required
- Basic knowledge of Google Suite
- Professional phone etiquette
- US work authorization
- A flexible and positive attitude
- A welcoming and nurturing attitude toward our patient population of older adults
- High level of integrity
Qualifications
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
- Experience in a customer service setting strongly preferred
- Some college preferred
Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range: $17.00 - $28.46 hourly
This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range.
This full‑time position is eligible for a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Application window anticipated to close: 01/13/2027