Associate, Shelter Floater

About the Role

The Floater Shelter Associate plays a crucial role in providing flexible, compassionate support across multiple homeless shelter locations in the Denver metro and Lakewood areas. This position requires adaptability, a strong commitment to serving individuals experiencing homelessness, and the ability to work effectively in different environments, ensuring consistent and quality service delivery.

Key Responsibilities

• Assign to one or more shelters in the Denver metro area and Lakewood as needed.
• Follow procedures and guidelines in operating manual(s) to maintain structure and order.
• Accurately and promptly complete all required documentation/data, including entering relevant participant information in daily logs before ending shift.
• Maintain current knowledge of on-going events and changes by reading old logs.
• Enforce shelter rules uniformly and consistently.
• Respond appropriately to needs and crisis situations, mediating interpersonal problems and summoning emergency personnel.
• Strive to make volunteers and guests feel welcome.
• Communicate with other staff to resolve problems with individual participants.
• Complete necessary records and reports, including on the computer or manually.
• Distribute and inventory supplies.
• Provide appropriate information and referrals.
• Keep supervisor informed on shelter developments.
• Support, promote, and adhere to Catholic Charities’ vision, mission, values, and Code of Ethics.
• Reflect Catholic Charities’ commitment to treating all persons with dignity and respect.
• Use creativity and innovation in program development and service delivery.
• Maintain confidentiality of participant and agency information.
• Ensure regular and predictable attendance.
• Adhere to Agency confidentiality and HIPAA expectations.
• Answer the phone and provide internal referrals and external referrals to community partners.
• Assist safety desk in verifying urine analysis results and completing breathalyzers.
• Act as a good steward of Agency human, financial, and capital resources.
• Participate effectively as a team member through communication, cooperation, information sharing, and problem solving.
• Participate in staff trainings and programs as required.
• Assist participants safely exit the building in an emergency.
• Perform any other tasks or duties as assigned.

Requirements & Tech Stack

• Experience working with people in crisis.
• Ability to remain calm in stressful and/or emergency situations.
• Ability to effectively communicate verbally and in writing.
• Basic knowledge of word processing and typing ability to enter participant information.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base.

Qualifications

• Attended some college working towards an Associate or Bachelor’s degree (BA/BS).
• 3 to 6 months of related experience and/or training; or equivalent combination of education and experience.