Service Associate

About the Role

Service Associates perform operational support and oversight on behalf of the Complex, general management support functions, and special projects. The role is responsible for daily functions such as document maintenance, money movement, trade support, and various approvals. Service Associates must be able to resolve problems using all available resources and escalate matters as necessary.

Key Responsibilities

• Operational Support:
• Manage documents, including quality reviews for accuracy and completeness, scanning, and electronic filing.
• Oversee and distribute incoming and outgoing mail, including opening, sorting, time stamping, and distributing regular and/or overnight mail throughout the day.
• Perform basic money movement functions such as check deposits, issuing checks, and cash and securities transaction approvals.
• Assist with processing trade adjustments and responding to operational alerts.
• Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner.
• Support the Service and Risk Management team in audit preparedness through ongoing monitoring of accounts and processes, ensuring compliance with firm policies and regulatory requirements.
• Remedy and/or escalate service breaks to the management team.
• Other:
• Assist with special projects (e.g., recruit onboarding support).
• Identify Firm services and solutions that support clients’ needs, including secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile with remote deposit capture features.
• Maintain focus on evolving policy and platform changes, participating in training opportunities and conference calls as needed.
• Perform various administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support).
• Serve as a resource to sales, service, risk, and Home Office partners on behalf of Service Managers.
• Organize and track progress against operational remediation projects.

Requirements & Tech Stack

• Microsoft Office products
• Morgan Stanley Online
• Morgan Stanley Mobile

Qualifications

• Education and/or Experience:
• High School Diploma/Equivalency
• College degree preferred
• Industry experience is a plus
• Knowledge/Skills:
• Strong computer skills
• Exceptional writing, interpersonal, and client service skills
• Detail-oriented with superior organizational skills and ability to prioritize tasks
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Willingness to obtain Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)