Apprentice

About the Role

Itron is seeking a trainee with knowledge in SQL DBA to join their growing IT center in Bangalore, India. This role is part of a global IT organization and a remote support team responsible for resolving complex issues for internal customers.

Key Responsibilities

• Provide excellence in customer service support.
• Diagnose, replicate, and resolve technical issues of simple, complex, and critical service requests within the enterprise infrastructure landscape.
• Provide customer service on infrastructure and drive complete resolution of issues reported by Itron employees and users of Oracle EBS.
• Respond to functional assistance incidents from business users, perform problem analysis, and assist with change implementation.
• Provide timely and effective reporting/updates on the status of work for incidents, service requests, and change implementation.
• Troubleshoot issues on the Oracle Support site and open Service Requests (SR) with Oracle for critical issues if required.
• Be flexible to take up shifts in other time zones.
• Provide additional support to L1/Service Desk as a Service Desk Agent.
• Provide support on the creation of Knowledge Articles.

Requirements & Tech Stack

• Good knowledge on Oracle SQL/PLSQL.
• Basic understanding of Oracle E-Business suite architecture.
• Excellent written and verbal communication skills to directly work with Oracle end users/customers.
• SQL DBA knowledge.
• Strong mathematical and statistical knowledge.

Qualifications

• BE, BTech, MCA or equivalent from a recognized University.
• Other qualifications with adequate experience may be considered.

Added Advantages

• Certifications on SQL/Oracle EBS/Cloud.
• ITIL process knowledge.