Life insurance Intern

About the Role

• To manage Life Insurance product operations and related processes efficiently while ensuring compliance with AML/KYC guidelines, regulatory requirements, and internal policies.
• Responsible for delivering accurate and timely processing of insurance transactions, maintaining prescribed turnaround times (TATs), and providing prompt support to branch teams and customers by resolving queries and complaints effectively.

Key Responsibilities

• Process life insurance applications, policy servicing requests, endorsements, renewals, and other operational transactions with high accuracy.
• Ensure adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements during policy processing and service activities.
• Verify and validate customer documents, policy details, and regulatory compliance requirements.
• Maintain Turnaround Times (TATs) and service level standards for all operational activities.

Key Performance Indicators (KPIs)

• Processing Accuracy
• TAT Adherence
• Customer/Branch Query Resolution
• Compliance to AML/KYC Norms
• Customer Satisfaction
• Productivity and Operational Efficiency

Requirements & Tech Stack

• Basic knowledge of Life Insurance products and operations.
• Understanding of AML, KYC, and regulatory compliance requirements.
• Strong attention to detail and accuracy.
• Good communication and customer service skills.
• Basic knowledge of MS Word, Excel.
• Work from office.
• Desktop/laptop, and CRM system provided by the company.
• Rotational shifts including weekends and public holidays (as per business requirement).

Qualifications

• Minimum: Graduate in any discipline (Preference: B. Com / B. A / BBA / B.Sc. / MCA / MBA).
• Proficiency in English, Hindi, and regional languages preferred.

Remuneration

• In-hand salary: 15,000 per month.

Growth Path

• Intern
• Executive
• Senior Executive
• Team Leader
• Assistant Manager
• Manager (Based on performance)