Voice Process
Infosys BPM
HyderabadFresher54m agovia Naukri
Walk-in drive · Sat 14 Nov · 10.00 AM - 12.00 PM
Infosys STP gate no. 2, Interview building no.- B2, Ground floor, Madhava Reddy colony, Gachibowli, Hyderabad Map
This job at a glance
- Who can apply
- Freshers
- Must know
- Help deskTroubleshootingActive DirectoryNetworkingMicrosoft OfficeWindows
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting2%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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Role: Process Executive Service Desk (Freshers)
Location: Hyderabad
About the Role
- Provide top-notch support to global clients via calls and email.
- Troubleshoot technical issues related to:
- VPN
- Drivers
- O365
- Active Directory
- Operating systems & basic networking
- Microsoft Office and other productivity tools
- Work on ticketing tools such as ServiceNow, Remedy, or Control-M.
- Own the issue, analyze, and provide efficient, timely resolutions.
- Ensure every customer interaction adds value and leaves them satisfied.
Key Responsibilities
- Provide top-notch support to global clients via calls and email.
- Troubleshoot technical issues related to VPN, Drivers, O365, Active Directory, operating systems & basic networking, Microsoft Office and other productivity tools.
- Work on ticketing tools such as ServiceNow, Remedy, or Control-M.
- Own the issue, analyze, and provide efficient, timely resolutions.
- Ensure every customer interaction adds value and leaves them satisfied.
Requirements & Tech Stack
- Outlook
- Windows
- Troubleshooting
- ServiceNow
- VPN
- Excellent Communication Skills
- International Voice Process
Qualifications
- Any Full-Time Graduate (15 years of formal education).
- Postgraduates are not eligible.
- 100% Work from Office.
- 24x7 Shift Rotation (US Shifts).
What We're Looking For
- Excellent communication skills both verbal and written.
- Strong analytical and problem-solving ability.
- Confidence in handling and resolving technical queries independently.
- Willingness to work in a 24x7 environment (rotational US shifts).
- Comfortable with a Work from Office (WFO) setup.
Non-Negotiables
- Fluent English communication is a must.
- 100% Work from Office (no hybrid or remote option).
- Comfortable with night/rotational shifts (US time zones).
- Min 2 Months of Training in Mysore Campus.
Mandatory Pre-Interview Requirement
- Candidate ID & SHL Test (AMCAT ID) is mandatory to attend the interview.
- The assessment evaluates Basic analytics, English Comprehension, and email writing.
- Candidates without completing the assessment will not be considered.
- Please note the AMCAT ID (15 Digit) upon completion.
- Do not switch screens during the assessment; detection of malpractice will result in disqualification.