Customer Contact Comms Associate, Voice

About the Role

Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Key Responsibilities

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers, providing resolutions.
• Close faults and complaints within SLAs.
• Assist customers before, during, and after a purchase or use of a product or service.
• Address inquiries and ensure customer satisfaction.
• Build and maintain positive customer relationships.

Requirements & Tech Stack

• Omnichannel - Customer Service

Qualifications

• Any Graduation
• Candidate who is good in email and chat process and typing is preferred.
• Primary skill: Customer Service - P3
• You will be an individual contributor as part of a team with a predetermined, focused scope of work.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Decisions made will impact your own work.
• Interactions are within your own team and direct supervisor.
• This role may require you to work in rotational shifts.